Frequently Asked Questions
Everything you need to know about shopping with Nude Lucy NZ
How long does shipping take within New Zealand?
We offer express shipping across NZ. Orders are typically processed within 24 hours and delivered within 1-3 business days depending on your location.
What is your return policy for online orders?
We accept returns on full-priced items within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached.
Do you offer Click & Collect services?
Yes, you can select the 'Pick Up' option at checkout to collect your order from our designated local boutiques at no extra cost.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and interest-free payment options including Afterpay and Laybuy.
How do I find my correct size?
Each product page includes a detailed size guide. Our collections generally follow standard NZ/AU sizing, but you can contact our team for specific garment measurements.
Are your materials sustainably sourced?
Nude Lucy is committed to using high-quality natural fibers like linen and organic cotton, focusing on timeless designs that are built to last.